Support Center

Find answers to common questions, troubleshooting guides, and contact information.

Frequently Asked Questions

Getting Started

How do I create my first character?

Sign in to your account, navigate to "Characters" in the navigation menu, and click "Create Character". Our AI-powered character creator will guide you through the process, generating a complete D&D 5e character with stats, backstory, and a unique avatar in seconds.

What subscription plan do I need?

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Can I use this on mobile devices?

Yes! Our web app is fully responsive and works on mobile browsers. We also have a companion iOS app coming soon to the App Store that will let you take your characters and adventures to your IRL table for real tabletop gaming sessions.

Account & Billing

How do I sign in?

We support multiple sign-in methods: Google and Discord with more on the way. Choose your preferred provider on the sign-in page, and we'll handle the rest securely using OAuth 2.0.

How do I cancel my subscription?

Visit your Dashboard, go to Billing, and click "Manage Subscription". You'll be taken to the Stripe customer portal where you can cancel or modify your subscription. You'll retain access until the end of your billing period.

Can I upgrade or downgrade my plan?

Yes! Go to Pricing, select your new plan, and click "Upgrade" or "Downgrade". Your billing will be prorated automatically. Any unused features from your current plan will carry over where applicable.

What payment methods do you accept?

We use Stripe for secure payment processing. Stripe accepts all major credit cards, debit cards, and many digital payment methods. We do not store your payment information directly.

Character Creation

How does AI character creation work?

Our AI analyzes your chosen race, class, and any custom directions you provide. It generates a complete D&D 5e-compliant character including optimized stats, a rich backstory, personality traits, starting equipment, and a custom avatar. The entire process takes less than 60 seconds.

Can I manually allocate ability scores?

Yes! During character creation, you can choose "Manual Allocation" to roll 4d6 (drop lowest) for each ability score and assign them yourself. This gives you full control over your character's build.

What D&D content is supported?

We currently support all core D&D 5e races, classes, and backgrounds from the Player's Handbook. We're looking forward to continuously adding support for additional sourcebooks and homebrew content.

Adventures & Gameplay

How do I create an adventure?

Navigate to "Adventures", click "Create Adventure", and provide a theme, difficulty, and any custom directions. Our AI will generate a complete adventure module with acts, scenes, quests, NPCs, and encounters balanced for your party's level.

Can I play solo or do I need a party?

You can play solo or with a party! Create a party and invite friends, or use our experimental AI Dungeon Master feature (available in Discord) for solo text-based adventures.

How do I export my content?

Most content (characters, adventures) can be exported as beautifully formatted PDFs. Look for the "Download PDF" button on character sheets and adventure pages. Perfect for bringing to your physical tabletop!

Can I share my adventures?

Yes! You can submit your adventures for review, and our admin team will review and assist with any necessary improvements. Once your adventure passes review, it will be published to the Adventure Library where other users can discover, rate, and play it.

Discord Integration

How do I connect my Discord account?

Sign in using the "Sign in with Discord" option. This automatically links your Discord account. You can then join our Discord server and interact with the AI Dungeon Master bot.

What can the Discord bot do?

Our Discord bot provides an experimental AI Dungeon Master that can run text-based adventures, simulate encounters, and respond to player actions in real-time. It's perfect for testing character builds or playing when your regular group isn't available.

Technical Issues

The AI is taking a long time to respond. What should I do?

AI generation typically takes 10-60 seconds. If it's taking longer, check your internet connection and try refreshing the page. If the issue persists, contact support with details about what you were trying to generate.

I'm getting an error when creating content. Help!

First, try refreshing your browser. If the error persists, check if you've reached your plan limits (characters, parties, or adventures). You can view your usage in your Dashboard. If you're still having issues, contact support with a screenshot of the error.

My account was locked or suspended. Why?

Accounts may be locked for suspicious activity, Terms of Service violations, or payment issues. Contact support immediately at support@haveadventure.com with your account email, and we'll review your case.

Privacy & Security

Is my data secure?

Yes! We use industry-standard security including encrypted data transmission (HTTPS/TLS), secure OAuth authentication, database encryption, and regular security audits. We do not sell your data to third parties.

How do I delete my account?

Contact support at privacy@haveadventure.com to request account deletion. We'll permanently delete your account and all associated data within 30 days, in compliance with GDPR and CCPA.

What data do you collect?

We collect account information (email, name, profile picture), user-generated content (characters, adventures, gameplay), subscription data, and usage analytics. See our Privacy Policy for complete details.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

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